Shareholder Account Access FAQs
Have questions?
Financial Professionals can call our Advisor Service Center to speak to a J.P. Morgan representative:
1-800-338-4345
Direct Shareholders and all other inquiries should call Shareholder Services to speak to a representative:
1-800-480-4111
Common questions
Can I use Account Access?
If you hold an account directly with J.P. Morgan Funds, Account Access is for you.
Why should I use Account Access?
Account Access gives shareholders the ability 24 hours a day, 7 days a week, to view information on their funds. You can view your statements and tax forms, view the funds in your account, add new funds, exchange shares, make a redemption, change your address, check the cost basis of your fund, and more.
How do I sign up for Account Access?
The first thing you must do is select the "Register" button under New User. You will need the last four digits of your Social Security Number, your account number and then select a fund you hold in your account. Create your User ID with at least one numeric and one letter characters. The minimum length for User ID is 8 characters.
Why 128 bit security?
J.P. Morgan is concerned about the security of your transactions. Our success as a financial institution depends on our ability to manage these systems safely and to continue to earn your trust as our customer. By requiring 128-bit encryption, we are assuring the highest level of commercially available security for your financial transactions.
How do I check my browser to make sure it is compliant?
To check your browser's version and encryption level, follow the steps below. Even if you are not using our account access feature, you may still want to upgrade to the 128-bit secure versions of your browser. This will enable you to use all the functionality of our site and others. You can find these browser security updates at Internet Explorer or Firefox.
Internet Explorer:
- Look under the Help menu and select About Internet Explorer, this will display both the browser's version and cipher strength (level of encryption).
Firefox:
- Look under the Help menu and select About Mozilla Firefox. This will display information similar to the following: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4. After the platform information (Windows or Macintosh) there will be either a "U" or an "I." A "U" indicates that you are using the U.S. version, with sufficient (128-bit) encryption. An "I" indicates you are using the international version, which has a lower encryption level (40-bit), and should therefore upgrade.
How do I cancel a pending transaction?
Certain transactions processed online are able to be cancelled on the Pending Transactions page. If you require assistance, please call a Shareholder Services representative at 1-800-480-4111. Our representatives are available Monday through Friday from 8:00 am to 7:00 pm ET. If the pending transaction is not cancelled before market close on the same business day, the trade will be processed.
For first time visitors, you must create a new User ID. We will ask that you provide the last four digits of your Social Security number, account number and a fund you hold in your account. The User ID should be at least 8 characters in length composed of at least 1 alpha and 1 numeric character to a maximum of 20.
If you have more than one account, you will need to review the transaction options to determine the appropriate account information to enter. The account you select should be based on such things as type of account (for example, retirement) or registration (for example, name on the account). If you will be opening a new account, the information from the account you specify here will be copied to the new account.
Note:
You will only be able to access those accounts that you have directly established with J.P. Morgan. In most cases, you will not be able to access account details on account positions that were established through a brokerage account or 401(k) plan.
1. Enter your account information for the following fields on the New User Registration page:
| Establish User ID page | First time users must create a User ID using the last four digits of your Social Security number and account number before accessing their accounts. Your ID associated with the account. |
| User ID | First time users must create a User ID using the last four digits of your Social Security number and account number before accessing their accounts. Your ID associated with the account. |
| Password | The unique password that you have established with J.P. Morgan Funds on the New User Set Up page for purposes of accessing your account information. You may change this by accessing the Change Password feature located within Preferences. |
2. Click the login button. The Account Portfolio page will be displayed.
This screen displays the price per share (net asset value), number of shares, current value of the shares in your and the 5 most recent transactions. These values are derived from the last business day that the stock market was open.
In addition to reviewing the displayed position or value for your account, you use the header bar or the "want to..." drop-down to make additional selections.
This screen displays recent activity to your account. (To receive additional activity information, contact Shareholder Services at 1-800-480-4111.)
| Trade Date | The date the initial trade request was received. |
| Confirm Date | The date the trade posted to your account. |
| Description | Describes the type of transaction; for example, whether it is a dividend (paid by check or reinvested), a purchase, or redemption. |
| Shares | Displays the number of shares, if any, that were involved in the transaction (for example, the distribution of a dividend check in your account would not involve the number of shares in the account). |
| NAV | Displays the price per share for the transaction. |
| Amount | Displays the total dollar value of the transaction. For example, if you bought 100 shares at a $10 per share price, the total amount of the transaction would be $1,000 (100 shares x $10 share price). |
This feature allows you to download the transaction history using the criteria listed in "Filter Your Selection." To use this feature:
1. Log-in to Account Access.
2. Select Transaction History from the History header.
3. Select the account and criteria in 1 and 2. Click Filter.
4. Click Download.
| CSV Format | Use this format when downloading to a spreadsheet programs, such as Microsoft Excel or Lotus 1-2-3. |
This feature allows you to choose from multiple bank accounts when making purchases and redemptions. To set up additional bank accounts call Shareholder Services at 1-800-480-4111.
This screen allows you to buy (purchase) shares into your existing J.P. Morgan account by taking money out of your bank account through an ACH (Automated Clearing House) transaction. Bank account (ACH) information must be established for your account before selecting this option. If it has not been established, contact Shareholder Services at 1-800-480-4111 for assistance or download and complete the Account Maintenance Request Form
1. Select the checkbox next to the fund or funds that you would like to buy. At the bottom of you fund list, you also have the option to add a new fund to your account. Contact the Shareholder Services at 1-800-480-4111 if the information displayed is not correct.
2. Type the dollar amount to be added to your account in the field to the right of each fund selected.
Note:
The transaction amount may be limited by the prospectus. If you receive a message that refers to a minimum or maximum dollar value, adjust your transaction to the amount displayed. You may also contact Shareholder Services to proceed with your transaction.
Note:
A prospectus contains information about the Fund that you should know before investing. In addition to reading the prospectus before investing into the fund, you should retain it for future reference.
If you are buying shares for an IRA account, select the year that the contribution should be assigned to in the drop-down box.
Note:
This option will appear only if you are buying shares for an IRA account and the current date is prior to the deadline for filing your tax return. This option is significant in determining the amount of your contributions that are tax-deferred. For example, if today's date is March 15th, 2014, you may make a purchase into your retirement account for the previous year (2013).
3. If you are adding a new fund to your account, add the fund(s) by clicking "Add Fund."
All funds that you are eligible to invest in will be listed. Select the fund(s) you would like to add to your account by clicking Add Fund. You will also be required to confirm that you have read the prospectus for any new funds that you are adding. To view the prospectus for a fund, simply click the name of the fund.
Note:
In the case of adding a new fund to your account, the registration, address, and dividend option information for the new account will be copied from your existing account. Any Systematic Investment or Withdrawal Plans that you may have running will not be copied to the new fund. For example, if your current account with J.P. Morgan is a retirement account, the new account will automatically be established as a retirement account with the same registration. This copy process ensures that the information on your account is accurate and that the appropriate account security is maintained. If you need to change any of this information, contact Shareholder Services at 1-800-480-4111.
4. Select the payment method you wish to use for this purchase. 5. Verify that all of the information for your purchase is correct on Step 3 Verify. Click the Submit button. The Buy Confirmation page will be displayed.
5. Verify that all of the information for your purchase is correct on Step 3 Verify. Click the Submit button. The Buy Confirmation page will be displayed.
6. To end this transaction and return to the previous screen, click on the Cancel push button.
This screen allows you to move (exchange) a specified dollar amount, number of shares, or percentage from your existing J.P. Morgan account ("from" account) to a new or existing fund ("to" account) in your account or to close your selected “from” fund by exchanging all of the shares to another fund in your J.P. Morgan Funds account.
Additional Background Information: The fund and account from which money is being taken is referred to as the "from" fund and account. The fund and account to which money is being moved is referred to as the "to"; fund and account. Money can be exchanged into an existing fund or a new fund in your account. The following criteria relate to exchange transactions:
The "from" fund and "to" fund must be eligible for exchanges as outlined in the fund prospectuses. You cannot exchange shares within the same fund: shares can be exchanged only into another J.P. Morgan Fund.
1. The fund name and account will be displayed at the top of the screen. Verify that this information is correct.
2. Select the check box next to the fund(s) you want to use for this exchange request. To select the exchange option and specify the dollar, share, or percentage amount, do one of the following:
| Exchange a specified dollar amount | Select the "Dollar" option from the drop-down menu and enter the dollar amount to be exchanged in the field to the right of this option. |
| Exchange a specified number of shares | Select the "Shares" option from the drop-down menu and enter the number to be exchanged in the field to the right of this option. |
| Exchange a specified number of percentage | Select the "Percentage" option from the drop-down menu and enter the number to be exchanged in the field to the right of this option. |
| Exchange all available shares in your account | Select the "All shares" option from the drop-down menu. |
For non-IRA accounts only, you may also choose what type of cost basis method to use for this transaction by selecting the “Cost Basis Option” link in orange. Click Continue.
Note:
The transaction type, cost basis method, and amount may be limited by the Fund's prospectus. If you receive a message that refers to a minimum or maximum dollar value, please contact Shareholder Services at 1-800-480-4111 to proceed with your transaction.
3. On step 2, select the fund(s) into which the dollars, shares, or percentage will be exchanged. You will also have the option of adding a new fund to your account by selecting the "Add a New Fund" link.
4. Click the Continue button. The Exchange Verification page will be displayed
5. To complete this transaction, click Submit, to end this transaction and return to the previous screen, click the Cancel button.
This feature allows you to make a redemption based on specified dollar amount or number of shares from your existing J.P. Morgan account.
1. To select the option and specify the dollar, percent, or share amount, do one of the following:
| Sell a specified dollar amount | Select the "Dollar" option from the drop-down menu and enter the dollar amount to be exchanged in the field to the right of this option. |
| Sell a specified number of shares | Select the "Shares" option from the drop-down menu and enter the number to be exchanged in the field to the right of this option. |
| Sell a specified number of percentage | Select the "Percentage" option from the drop-down menu and enter the number to be exchanged in the field to the right of this option. |
| Sell all available shares in your account | Select the "All shares" option from the drop-down menu |
2. Click the Continue button.
3. Select how you would like to receive the proceeds from your redemption. Click Continue. The Sell Verification page will be displayed.
4. To complete this transaction, click Submit. To end this transaction and return to the previous screen, click the Cancel button.
Account Access users can review tax information by viewing it online. Note: for accounts with multiple owners, only the person with the primary Tax ID number associated with the account will be able to view the tax information.
1. Select Tax Forms listed under the History header.
2. Select the form you would like to view and the information will be displayed online.
First time users of Account Access are required to create a Username that is between 8 and 20 characters in length consisting of at least one alpha and one numeric character. The password for Username must be 8-20 alpha and/or numeric characters in length.
Users are also required to establish three security questions for their access. The answers to these questions are not shared and are not accessible by J.P. Morgan Funds.
| Last Four Digits of SSN/TIN | Shareholder provided |
| Account Number | Shareholder provided |
| Fund | Select Fund from current portfolio by using the "Search" function. |
| New Password | Create new Password |
| Verify Password | Verify the new Password |
1. Click the Continue button.
2. To cancel your request, click Cancel.
This feature allows users to retrieve their Username in case they have forgotten what it is.
| Last Four Digits of SSN/TIN | Shareholder provided |
| Select Fund | Select Fund from current portfolio by using the "Search" function. |
| Account Number | Shareholder provided |
| Password | Enter your Password |
1. Click the Continue button.
2. Answer your security question (if prompted). Click continues.
3. Your Username will be displayed. Click Continue to be redirected to the login page.
4. To cancel your request, click Cancel.
This feature allows shareholders to reset their password as often as they would like.
| User ID | Shareholder provided |
| Last 4 of SSN/TIN | Shareholder provided |
| Select Fund | Select Fund from current portfolio by using the "Search" function. |
| Account Number | Shareholder provided |
1. Enter your new password, and then verify your new password by entering it again.
2. Click the Login button.
3. You will be asked to accept the Terms and Conditions for online use.
4. After accepting the online Terms and Conditions, you will be redirected to your Account Summary page
5. To cancel your request, click Cancel.
This feature allows users to change their Username. The minimum for a User ID is 8 characters that are at least one alpha and one numeric with a maximum of 20 characters.
| Current Username | Displayed by the system. |
| Password | Shareholder provided |
| New Username | Shareholder provided |
| Verify New Username | Shareholder provided |
1. Click Submit.
2. To cancel your request, click Cancel.
This feature allows users to change their Password. The password must be a minimum of 8 characters that contain at least at least one alpha and one numeric type with a maximum of 20 characters in length. Please note: special characters are not allowed.
| Username | Displayed by the system. |
| Current Password | Shareholder provided |
| New Password | Shareholder provided |
| Verify New Password | Shareholder provided |
1. Click Submit.
2. To cancel your request, click Cancel.
This feature allows users to the security questions and answers for their online account. The answers must be a minimum of 2 characters with a maximum of 50 characters. Please note that special characters are not allowed. Answers are also not case sensitive.
| Security Question 1 | Displayed by the system. |
| Answer | Shareholder provided |
| Security Question 2 | Displayed by the system |
| Answer | Shareholder provided |
| Security Question 3 | Displayed by the system |
| Answer | Shareholder provided |
1. Click Submit.
2. To cancel your request, click Cancel.
These feature users to change their address for one or more of their accounts... Updating your address will place a 30-day hold on redemptions mailed to your address.
Select Change Address from the Preferences page.
Select the account(s) you would like to update the address for. Select "Update All" to update the address for all of your accounts.
Enter the new mailing address for your account in the New Mailing Address section.
Your entered address will automatically be verified with the US Postal Service database. You may be prompted to choose between the address you entered with the U.S. Post Office accepted address.
If you entered a PO BOX for your new mailing address, you will be required to also enter your residential address. This is a federal requirement that cannot be waived.
If your new address is in a different state, you will also be asked to verify your State Tax Residency.
Click Continue. You will be taken to the Verify page.
Verify all of the information on the screen is correct. Check the box affirming that a 30-day hold for redemption checks mailed to your new address will be placed on your account. Click Submit.
The following are some of the common errors visitors get when using Account Access. If you continue to have problems, please call our help desk at 1-800-480-4111. The last four numbers of the code are the indicators of the problem.
| 7777 | Indicates your account access has been locked for your security. Please call 1-800-480-4111. |
| 1730 | Indicates that your information could not be verified. Please try again. If you continue to receive the error, please call 1-800-480-4111. |
| 1751 | Indicates that your information could not be verified. Please try again. If you continue to receive the error, please call 1-800-480-4111. |
Select Systematic Agreements from either the Transactions or Maintenance Headers.
This screen allows you to view the current systematic agreements on your account and set up new systematic purchases in your existing J.P. Morgan account by taking money out of your bank account through an ACH (Automated Clearing House) transaction on a regular basis. Bank account (ACH) information must be established for your account before selecting this option. If it has not been established, contact Shareholder Services at 1-800-480-4111 for assistance.
Depending on the type of systematic agreements on your account, you will be presented with up to 3 tabs.
Systematic Investment Plan – View, add, edit, and delete.
View Systematic Exchange Plan – This is view only.
View Systematic Withdrawal Plan- This is view only.
1. To add a new systematic investment plan, click "Add Systematic Investment Plan."
2. Select the fund you would like to add the new agreement to. Click Continue.
3. Enter the amount for the new agreement under Investment Amount.
4. Select the months for the new agreement under Investment Months. Active, Never, and Skip Once are the three options available to you in the drop-down.
5. Select up to two dates for your agreement to run each month. The investment amount will be withdrawn from your bank account on each investment day for the months selected. For example, if your investment amount is $25.00 and you choose day 1 and day 15, $25.00 will be withdrawn from your bank account on day 1 and $25.00 will be withdrawn on day 15.
6. Select the bank account you would like to use for your new systematic agreement.
7. (Optional) Select the stop date for your systematic agreement plan. By default, no stop date is selected. Click Continue.
8. Review that all of the information is accurate on step 3 – Verify. If all of the information is correct, click Submit. You may use the previous button to edit any information or cancel to cancel your request entirely.
After a Systematic Purchase has been added, you will be able to make changes through Systematic Edit. Simply select "Edit" to the left of the systematic investment plan you would like to review.