Common Questions

• I am having problems using the website. Some of the features don't seem to work, or some pages come up blank. What's the problem?
  
  
• What are J.P. Morgan's recommendations to make the most of the Web site?
  
  
• What are the reasons to upgrade my browser to the latest version?
  
  
• Where can I download the latest version of my browser?
  
  
• What is computer encryption?
  
  
• Why the 128-bit security?
  
  
• How do I check my browser to make sure it is compliant?
  
  
• Where can I find information about your privacy policies, cookies and privacy tools?
  

You may be having problems using the website because of your browser settings. Our site requires that you have JavaScript scripting and cookies enabled within your browser. To enable these two features, please do the following:

Internet Explorer:

• Enable Cookies: From your browser's Menu bar, choose Tools, then Internet Options, select the Privacy tab, and set the slider to Medium High or below.
  
  
• Enable JavaScript: From your browser's Menu bar, choose Tools, then Internet Options, select the Security tab, under "Security level for this zone" select Custom Level. Under Scripting, Active Scripting, select Enable.
  

Firefox:

• Enable Cookies: From your browser's menu bar, choose Tools, Options, Privacy, Cookies, and check the box to "Allow sites to accept Cookies."
  
  
• Enable JavaScript: From your browser's menu bar, choose Tools, Options, Content, and check the box to "Enable JavaScript."

Where can I get the latest version of my browser?

Click here to download the latest version of Internet Explorer or for Firefox. For other browsers, please visit their Web sites for more information.

What is computer encryption?

Computer-based encryption is the translation of information into a secret code by one computer, readable only by another computer with the correct decoding key. Messages using computer encryption have billions of possible key combinations. Since only the computers on both ends of the transaction know which key combination is in use during the session, encoding enables messages to be sent securely over the internet. Furthermore, a new key combination is used for each session. The result is rock-solid security for your financial transactions. Even though your data is transmitted over a public network, anyone attempting to read it would only see a string of numbers and characters.

Why the 128-bit security?

J.P. Morgan is concerned about the security of your transactions. Our success as a financial institution depends on our ability to manage these systems safely and to continue to earn your trust as our customer. By requiring 128-bit encryption, we are assuring the highest level of commercially available security for your financial transactions.

How do I check my browser to make sure it is compliant?

To check your browser's version and encryption level, follow the steps below. Even if you are not using our account access feature, you may still want to upgrade to the 128-bit secure versions of your browser. This will enable you to use all the functionality of our site and others. You can find these browser security updates at Internet Explorer or Firefox.

Internet Explorer:

• Look under the Help menu and select About Internet Explorer, this will display both the browser's version and cipher strength (level of encryption.)

Firefox:

• Look under the Help menu and select About Mozilla Firefox. This will display information similar to the following: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4. After the platform information (Windows or Macintosh) there will be either a "U" or an "I." A "U" indicates that you are using the U.S. version, with sufficient (128-bit) encryption. An "I" indicates you are using the international version, which has a lower encryption level (40-bit), and should therefore upgrade.

* Internet Explorer, Firefox and Acrobat Reader are products owned by Microsoft, Mozilla, and Adobe, respectively.