General enquiries
At J.P. Morgan Asset Management, we understand that when it comes to communication, our clients have individual requirements to suit their own personal situation. Please see the various options available below, for you to contact us.
If you need additional support or assistance, please contact us and let us know. For example. If you need information in braille or large print.
Phone
You can call our UK-based Investor Services team on 0800 20 40 20 (or +44 1268 44 44 70) with any questions you have. Our lines are open Monday to Friday, 9.00am to 5.30pm. If you are an existing client, please have your account details to hand.
If you are a UK based client and wish to obtain a current valuation of your account, you can select option 1 to use our automated service.
Telephone calls are recorded to ensure compliance with our legal/regulatory obligations and internal policies.
If you are hard of hearing, you may wish to use the Text Relay service which is provided by BT. To use this service, please dial 18001 then our telephone number 0800 20 40 20. Your call will be directed to a relay assistant in a call centre who will act as an intermediary, you can then type your message to the assistant, who will then speak to us.
For further information, please visit https://rnid.org.uk/information-and-support/technology-and-products/relay-uk/
Online
You can email us at accounts@uk-email.jpmorgan.com where your query will be answered within 5 working days. Please note, we cannot accept instructions to deal on your account via email. If you wish to place a deal, you can submit your instruction online (single holder accounts only), by phone, or by post using the below details. Once your instruction is received, we will place your deal at the next 12pm valuation point, and a contract note will be sent you confirming the deal the following working day.
Alternatively, you can use our online service to view your existing J.P. Morgan account. Once you have registered, you will have immediate 24/7 online access to your J.P. Morgan account and investments. Please visit jpmorgan.myaccountonline.co.uk to access this service.
To register, please have the following information to hand:
- Your account details
- Email address
- Valid UK mobile phone number
In addition, once you have registered your account you will be able to access our webchat facility, where you can chat to a member of our investor services team regarding any account queries you have.