Frequently asked questions
We have produced a number of documents which cover frequently asked questions and provide additional information for your account:
General account maintenance
Guidance on how to update your account If you have a change of personal details.
Information on the different communication options available to our clients.
Verifying your identity
By law, we have to verify all of our clients and those handling accounts on behalf of clients.
Dealing with a bereavement
If you are a dealing with an estate of a loved one who has passed away, please refer to our Bereavement Brochure.
Additional account authority
Details about how to add a Power of Attorney, Court of Protection or an Information Only authority to an account.
Stock Transfer (OEICs only)
How to transfer shares from one account to another without the need for selling and buying back.
If you were unable to get the information you need from our support documents, please contact the relevant team depending on the product range your query was regarding:
JPMorgan OEIC Funds
Important notice for online service users
From 01 March 2021, you will be able to use our new online service to make it easier and more secure to view your existing JP Morgan investments.
In order for you to use the new service, you will need to register your account again. Once complete, you will have immediate 24/7 online access to all of your JP Morgan investments. Please visit jpmorgan.myaccountonline.co.uk to access the new service.
In order to register, please have the following information to hand:
- Your investment account details
- Email address
- Valid UK mobile number
If you have any questions, please contact us on 0800 20 40 20. Please have your unitholder number to hand when you call, as you will be asked for it as part of our security checks.
Call our UK-based Investor Services team on 0800 20 40 20 (or +44 1268 44 44 70) with any questions you have. Our lines are open Monday to Friday, 9.00am to 5.30pm. If you are an existing client please have your account details to hand.
Telephone calls are recorded to ensure compliance with our legal and regulatory obligations and internal policies.
Due to the global situation with Covid-19, we are experiencing varying call volumes and wait times are longer than usual. We apologise for the wait time and we thank you in advance for your patience.
Please note, you can email us at firstname.lastname@example.org where your query will be answered as soon as possible. For awareness, we cannot accept trading instructions via this method.
If your call relates to placing a new deal on your account, you can instruct us to do this by fax or post, using the details below.
Fax: 0845 246 1852
If you are dissatisfied with any aspect of our service then you may complain to us by post or telephone. Our complaints handling guidelines can be viewed here.
J.P. Morgan Asset Management
Client Administration Centre
PO Box 12272
Chelmsford CM99 2EL
Keeping in touch with our clients
If you are an existing client, it is important that you provide us with any changes to your personal details so that we can keep in contact with you. This includes your:
- Post address
- Email address
- Telephone numbers
Failure to keep us up to date could result in us not being able to carry out your instructions, and manage your account in the most effective way. Please call our Investor Services team with any changes to your details.
JPMorgan Investment Trusts
If you have any general enquiries relating to your JPMorgan Investment Trust please contact your provider in the first instance who should be able to assist you.
TR1 (Holding in Company) Notifications:
To notify a Company Secretary of reporting obligations under DTR 5.1.2, please send TR1 forms and notifications to email@example.com
As with general queries please contact your provider in the first instance, however if you have a specific question relating to an AGM that you wish to submit ahead of the meeting please email us at: firstname.lastname@example.org
Investment Trust Literature:
You can find soft copies of all the relevant literature on the individual Trust webpages, which you can download and keep. If you require a hard copy, please contact us at email@example.com so we can arrange this to be posted to you.
Historic Account Information:
If your JPMorgan Investment Trust was administered directly by JPMorgan prior to 2019, and you require details of transactions, please call us on 0800 20 40 20 or +44 1268 44 44 70.
Personal or confidential information
If contacting us via email please do not send any personal or confidential information as this is not guaranteed to be a secure communication method.
Ask us a question
If you have not been able to find the information you need on our site - or if you need clarification on something - please email your query to us and we will look into it for you.
Please do not include any account details or additional personal information. We cannot act on any instructions or respond to any enquiry directly relating to an account you may hold with us.
Scams and fraud
We are aware of a number of scams and attempted frauds through phone calls and emails claiming to be from a representative of J.P. Morgan offering an investment opportunity.