We are currently experiencing high call volumes and we are aiming to answer all enquiries as quickly as possible.
If your enquiry is not urgent then you may wish to call at another time, or use an alternative method of contact.
Call our UK-based Investor Services team on 0800 20 40 20 (or +44 1268 44 44 70) with any questions you have. Our lines are open Monday to Friday, 9.00am to 5.30pm. If you are an existing client please have your account details to hand.
Telephone calls are recorded to ensure compliance with our legal and regulatory obligations and internal policies.
Fax: 0845 246 1852
If you are disatissfied with any aspect of our service then you may complain to us by post or telephone. Our complaints handling guidelines can be viewed here
You can find the number of complaints we received and closed from 1 January 2019 to 30 June 2019 here. This data is published in a format suggested by the Financial Conduct Authority (FCA). We endeavour to resolve all complaints in considerably less time than the eight week benchmark set by the FCA.
Keeping in touch with our clients
If you are an existing client, it is important that you provide us with any changes to your personal details so that we can keep in contact with you. This includes your;
- Post address
- Email address
- Telephone numbers
Failure to keep us up to date could result in us not being able to carry out your instructions, and manage your account in the most effective way. Please call our Investor Services team with any changes to your details.
Ask us a question
If you have not been able to find the information you need on our site - or if you need clarification on something - please email your query to us and we will look into it for you.
Please do not include any account details or additional personal information. We cannot act on any instructions or respond to any enquiry directly relating to an account you may hold with us.
J.P. Morgan Asset Management
Client Administration Centre
PO Box 12272
Chelmsford CM99 2EL
Personal or confidential information
If contacting us via email please do not send any personal or confidential information as this is not guaranteed to be a secure communication method.
Scams and fraud
We are aware of a number of scams and attempted frauds through phone calls and emails claiming to be from a representative of J.P. Morgan offering an investment opportunity.