Frequently Asked Questions

What is the J.P. Morgan Insights app?
The Insights app allows you to review audio commentary and talking points for each slide in our Guide to the Markets—the industry's go-to source for market intelligence delivered through clear, thought provoking charts and graphs. You'll also find an ever-growing library of white papers, market bulletins, videos and portfolio discussions covering essential investment and retirement topics that you can organise and share.
 
Is the app free?
Yes, the app is available for free on your iPad® and Android™  tablets device.
 
What devices can use the app?
The app is available for your iPad® running iOS 7.1+ and Android™ tablets running 4.0.3+.
 
How do I get the app?
The Insights app is available on the Apple and Google Play app stores.
 

Accessing the app

Will the app work if I'm travelling internationally?           
Yes, the app will work internationally, provided your device is connected to the Internet.
 
Is the app available for anyone to use?
Yes, the app is publicly available, but to access certain content and features you'll need to log in.
 
Do I need to register to use the app?
Registration is not required to use the full functionality of the app but certain content and features—such as sharing, creating favourites, and creating custom Guide to the Markets PDFs—are only available after registration, after which you will receive log on details.
 
Who can register for the app?
Registration is available to Financial Advisors, Advisory firms, Institutional clients and Institutional consultants. If you are not able to register, please contact your J.P. Morgan representative to request access.
 
Does the app work if I'm offline?
Yes, when offline you can access all Guide to the Markets slides, Favourites, Folders, and any other content you've viewed while online.
 
How do I log out or end my session?
To log out of the app, tap on the "Settings" tab on the bottom of the screen, and then tap the "Log Out" button. You do not need to log out of the app after every session but if you do, you will need to log on again to access many of the features.
 
How do you safeguard my personal information in the app?
The Insights app does not store any personal information.
 

Troubleshooting & providing feedback

How can I reset my password if my User ID is locked?
From the welcome screen tap the "Log In" button. At the bottom of this new screen tap on "Forgot your Username or Password?" Enter your User name or email and we will send you a new password to the email address on record.

If you prefer to speak with our Advisor Service Center, please call us at 0800 829 200.
 
What should I do if the app freezes?
Hard close the app from the system tray. If that doesn't work, restart the device. After it restarts, tap the Insights app icon to resume.
 
How can I send feedback or requests an enhancement?
Please contact your J.P. Morgan Client Advisor with feedback or to provide suggestions.
 
How can I contact the authors of an article if I have questions?
Please contact your J.P. Morgan Client Advisor and they will direct your queries.
 

Content Updates

How often does the app update content?
While in use and connected to the internet, the app refreshes content every 15 minutes or upon launch.
 
When are the On the Bench slides updated?
On the Bench slides are updated quarterly, approximately 10 days after the Guide to the Market is released.
 
If I save the Weekly Market Recap in a folder, do I have to update it every week?
No, all the content in your Folders and Favourites will automatically update.