One client wanted to buy a new car late on a Friday afternoon. Another to secure a desirable real estate property. Both needed same-day solutions.
To make things happen, our client service team went into action. As a member of the service team noted, “My clients are busy. When they call, they expect me to have a solution ready for them.”
For the late afternoon car buyer, the situation became complicated. “She had assumed the dealership would accept a wire transfer. As it turned out, they wouldn’t. And she wanted the car that day.” We were able to get a cashier’s check signed and readied for pickup at a Chase branch two blocks from the dealer’s showroom—within an hour of getting the call.