Harnessing smart bots as we #returntotheoffice
- Return-to-the-office (RTTO) is a new buzzword for most workers after months of working-from-home. Virtual meetings have become the norm, alongside more disruptive solutions such as artificial intelligence (AI) or smart bots at the workplace.
- The global public health crisis has accelerated the adoption of technology and most workplaces are undergoing rapid digital transformation, presenting long-term growth opportunities in companies that are reinventing as they adapt to these changes1.
Smart bots in action
Digital transformation is bringing in new digital tools at work. Increasingly, we are seeing the application of AI and cloud computing in the workplace.
Increased awareness of the importance of hygiene amid the global public health crisis has raised demand for AI-powered cleaning and disinfection robots in offices, malls and other public spaces2.
9a.m. as you RTTO …
In the logistics industry, for example, there are already robots packing, conveying and lifting goods, and where feasible, delivering the packages to customers3. The embedded advanced technologies and use of AI-algorithms are allowing some companies to ensure safer handling and delivery, or even doing tasks that once could either not be done or would take months.
Similarly, bots in the hospitality sector are already preparing and delivering food and drinks to the tables.
Amid increased funding on robotics research, the global robotics market could grow from 2020’s US$25 billion to as much as US$260 billion by 2030, with market share for professional services robots topping about US$170 billion while industrial and logistics robot sales topping at about US$80 billion4. This could have lasting impact in a smart workplace, while presenting long-term growth opportunities.
Smart bots at the desk
Robotic automation isn’t limited to factory floors or warehouses. Robotic process automation is also in the office, with the focus being on software4.
10a.m. general enquiry conducted on chatbot …
Generally, AI chatbots use natural language processing (NLP) to help users to interact with web services or apps through text, graphics or speech.
For example, some human resource functions may now be performed by an AI chatbot that can help address general enquiries. Chatbots are also being used to automate certain tasks with clients, freeing up time for employees to focus on formulating strategies and product development, or tasks that can only be done by humans.
Overall, an improved customer experience combined with a reduction in costs could help to enhance return on investment in the long run for companies that use chatbots for some of the work and services.
As corporate digital transformation gets underway, enterprise software market leaders could benefit from demand and adoption. And with AI increasingly deployed across all markets, semiconductor companies are also riding on the growth for data centres and professional visualisation platforms.
Digital transformation is bringing about changes in the workplace and some companies are reinventing as they adapt to this evolving environment. A bottom-up active strategy focusing on disruptive trends could help investors seek structural growth opportunities while avoiding those companies less able to adapt to change.
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