Frequently Asked Questions

General Information

What is the J.P. Morgan Insights App?
The Insights App allows you to review audio commentary and talking points for each slide in our quarterly Guide to the Markets—the industry's go-to source for market intelligence delivered through clear, thought-provoking charts and graphs. You'll also find an ever-growing library of market bulletins, videos, podcasts and portfolio discussions covering essential investment topics that you can organise and share.
 
Is the App free? And what devices can use the App?
Yes, the App is available for free on the App Store and Google PlayTM via your iPad® and AndroidTM Tablet. Please refer to the respective app stores for the lastest compatibility requirements.
 
How do I get the App?
The Insights App is available on the App Store and Google Play.
 

Accessing the App

Will the App work if I'm travelling outside the Asia Pacific region?
Yes, the App will work globally, provided your tablet is connected to the Internet.
 
Is the App available for anyone to use?
Yes, the App is publicly available to download on the App Store and Google Play, but to access certain content and features you'll need to log in.
 
Do I need to register to use the App?
Registration is not required to use the App, but certain content and features—such as sharing, creating favourites, and creating custom Guide to the Markets PDFs—are only available after logging in.
 
Who can register for the App?
Registration is available to Financial Advisors, Advisory firms, Institutional clients and Institutional consultants. If you are not able to register, please contact your J.P. Morgan Client Advisor to request access.
 
Does the App work if I'm offline?
Yes, when offline you can access all Guide to the Markets slides, Favourites, Folders, and any other content you've viewed while online.
 
How do I log out or end my session?
To log out of the App, tap on the "Settings" tab on the bottom of the screen, and then tap the "Log Out" button. To close the App, return to your tablet's home screen, double tap on your tablet's home button, and then exit out of the App from the system tray.
 
How do you safeguard my personal information in the App?
The Insights App does not store any personal information.
 
Can institutional investors access their accounts via the App?
Access to accounts is not available at this time.
 

Troubleshooting & providing feedback

How can I reset my password if my User ID is locked?
From the welcome screen tap the "Log In" button. At the bottom of this new screen tap on "Forgot your Username or Password?" Enter your Username or email and we will send you a new password to the email address on record. If you prefer to communicate with a J.P. Morgan representative, please contact your J.P. Morgan Client Advisor.
 
What should I do if the App freezes?
Use your tablet's home button to close the App from the system tray. If that doesn't work, restart the device. After it restarts, tap the Insights App icon to resume. Should the problem persist, please delete the App and reinstall.
 
How can I send feedback or suggest an enhancement?
Please contact your J.P. Morgan Client Advisor with feedback or to provide suggestions.
 
How can I contact the authors of an article if I have questions?
Please contact your J.P. Morgan Client Advisor and they will direct your queries.
 

Content Updates

When are the On the Bench slides updated?
On the Bench slides are updated quarterly, usually 2 to 3 weeks after the Guide to the Markets is released.
 
If I save the Weekly Market Recap in a folder, do I have to update it every week?
No. Items saved in "My Favourites" and customised folders are refreshed whenever newer versions become available. But items in customised PDF presentations are not refreshed.